Returns and Exchanges

Pre-order Policy:

We do not accept exchange or refunds on any pre-order items as each piece is made by hand as the order is received. 

Each Garment goes through a strict monitoring process, where our highly trained team of artisans will assess the finished product before it is released from the Atelier. Alterations are not included in any product offered by Sant Elia or S.E by Sant Elia. 

NO REFUND/EXCHANGE/CREDIT ON THIS ITEM UNLESS DEEMED FAULTY. 

The garment will be considered as faulty and a refund will be accepted under the following guidelines:

  • The garment must be in its original packaging with all tags attached
  • The garment must be unworn, unwashed and untampered with
  • The garment will be assessed by our experienced staff in order to be deemed as faulty, and must be considered a fabric or manufacturing fault.

To make a faulty product claim, you must notify Sant Elia at enquire@santelia.com.au within 7 days of receiving your item. The piece must be returned to the Sant Elia head-office within 7 days of purchase to assess the garment. Any attempt to return outside of this period will not be accepted. 

The customer must ensure that the item is returned via a registered postage service. The relevant tracking number must be supplied to Sant Elia. All return postage costs are at the customers expense. Sant Elia will not assume responsibility for missing incoming deliveries.

 

In-stock policy:

We do not accept refunds for any in-stock items. 

Should you have ordered the incorrect size, you are welcome to exchange any in-stock item. 

Exchange will not be accepted for change of mind. Due to personal hygiene measures we are unable to accept any exchanges for bridal accessories or jewellery. Exchangeable items must be returned in the original packaging with tags attached.

In the event of an exchange being required, please email enquire@santelia.com.au within 7 days of receiving your order. Any attempt to exchange outside of this period will not be accepted. 

The customer must ensure that the item is returned via a registered postage service. The relevant tracking number must be supplied to Sant Elia. All return postage costs are at the customers expense. Sant Elia will not assume responsibility for missing incoming deliveries.

 

Sale policy:

All sale item orders are final. No refunds or exchanges will be offered on sale items.