Frequently Asked Questions

Learn more about our S.E by Sant Elia collection

The collection is available to view via our e-Boutique and in our Sydney Atelier. Brides are also welcome to make an appointment to try pieces from the collection at the Atelier. Should you wish to try the collection however are not Sydney based, you are welcome to request a virtual consultation with our team. To request an appointment or virtual consultation, please contact enquire@santelia.com.au 

The S.E by Sant Elia collection is exclusively available to order via the Sant Elia e-Boutique. Alternatively brides are welcome to view, try or purchase the collection via our Sydney Atelier. Appointments are essential, to book please contact enquire@santelia.com.au 

Use this text to answer questions in as much detail as possible for your customers.

Made-to-order means your look will be handcrafted to a standard dress size and height. Once the look is delivered brides may choose to work with their trusted seamstress to make any necessary minor adjustments at their expense.  

Of course! We offer the attachment of S.E by Sant Elia pieces at the waist as a complimentary service. Please be sure to specify this in your order.

When ordering made-to-order your piece will be made to a standard dress size and height. On the e-Boutique you will find a size chart for each S.E by Sant Elia piece to ensure you’re ordering the right size. We recommend ordering a size that best fits your natural shape and curvature to ensure optimal comfort on your big day.

We’ve created a short video guide to assist you in taking your individual measurements. You are also welcome to use our measurement guide available to view on the e-Boutique with each S.E by Sant Elia piece. 

We appreciate that taking measurements can be a bit daunting however our friendly team is on hand to assist you with any questions you may have. To contact please email enquire@santelia.com.au 

We require a minimum of 16 weeks to bring your look to life and recommend placing your order at least 6 months prior to your wedding date. 

Should your date be less than 6 months away or you require your look earlier, please contact enquire@santelia.com.au prior to placing your order to discuss the available solutions. 

You can expect to receive your S.E by Sant Elia pieces 6 - 8 weeks prior to your wedding date. Once your look is ready, you will receive a shipping notice along with your tracking number. All items are sent via standard shipping. Please contact our team should you wish to discuss alternate shipping options.

Once you have completed your order, our team will make direct contact to confirm your wedding date, sizing and measurements. We will also confirm if you wish for your pieces to be attached at the waist, our complimentary service for S.E by Sant Elia brides.  

Each S.E by Sant Elia piece is lovingly handcrafted by our team of bridal artisans. Your piece is quality assured by our Creative Director, Stephanie Caltabiano Cherrington prior to dispatch from our Atelier in Sydney’s inner west.  

Our team will ensure your piece is created to the size confirmed at the time of receiving your order. All alterations or changes to pieces thereafter are to be organised by and to the expense of the bride.

Contact us

We appreciate you may still have some questions regarding the S.E by Sant Elia collection. Please feel free to reach out to our team at enquire@santelia.com.au or via our enquiry form here.